• September 26, 2018
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Triple Bottom Line Applied to Airport PPP Creating Model of Service Excellence – The GMR IGIA Airport Success Case Study

Abstract — Indira Gandhi International Airport (IGIA) – was opened in July 2010. The IGIA is the busiest airport in the country handling about 46 million passengers a year. It is also the busiest in South Asia and is expected to handle 100 million passengers by 2030. Built at a cost of INR128.5bn ($2.7bn), the 5.4 million square feet (502,000m2) terminal is reported to be the eighth largest in the world. It can handle 34 million passengers a year. The airport is operated by Delhi International Airport (DIAL), a public- private consortium led by GMR Group. The stakeholders, GMR (54%), Airports Authority of India (26%), Eraman Malaysia (10%) and Fraport (10%), currently have concession to operate the airport for 30 years, classic case of PPP success.

This paper will explore relationship of PPP with Triple Bottom line perspective of airport, with enterprising aspirations of creating national asset and delivering Quality service of global excellence, with special reference to IGIA airport creation by GMR Group.

Keywords – Aviation, Airports, SERQUAL, PPP, Economic Impact, Policy , Entrepreneurship